CERTIFICATE IV IN LEADERSHIP AND MANAGEMENT
Upcoming Programs
There are currently no openings available for this course.Certificate IV in Leadership & Management
Course Code: BSB40520
This program is a combination of accredited and non-accredited training to suit the Club industry, more specifically the area of customer service and understanding of loyalty programs. We delve into the past, present and future of customer service and loyalty in Clubs.
Combined with an extensive leadership program, this course will also work to develop and enhance skills in leading and managing your team while building your service standards and loyalty programs. Loyalty programs are diverse in nature and this qualification provides a pathway to refine and develop your existing systems and customise your service style to make it uniquely your own.
With an industry that is so diverse, there are a range of job titles that may be suitable to this course:
- General Manager / CEO
- Operations Manager
- Gaming Manager/Coordinator/Analyst
- Membership Manager/Coordinator
- Loyalty Program Manager/Coordinator
- Duty Manager/Supervisor with gaming/customer service portfolio
- Gaming Team Leader/Customer Service Team Leader
This course has a standard enrolment fee of $6,500 per person. Funding may be available for eligible Apprentices and Trainees who are Full Time Employees (and have been employed for less than 3 months) or Part Time Employees (working a minimum of 21 hours a week and have been employed for less than 12 months). Contact our team for more information.
