SITHGAM022 Provide responsible gambling services (RCG)
Course Overview
Looking to work in venues with gaming facilities such as clubs, pubs, or casinos? If your role involves working in an area where gaming machines are present, you will need to complete an approved Responsible Conduct of Gambling (RCG) course.
This one-day course provides the knowledge and skills required to responsibly assist patrons and support a safe gambling environment.
Duration: 6 hours
Delivery: Face to face
Cost: Standard enrolment fee of $155 per person
Upcoming Workshops
There are currently no openings available for this course.*Contact our team about pricing and what offers might be available.
This training is subsidised by the NSW Government (subject to the students’ eligibility and funding availability).
Audience
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct. All hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
This training is mandatory for anyone working with gaming machines in NSW. It provides practical skills to promote responsible gambling, minimise harm, and comply with legal requirements.
Job Outcomes
Jobs can include: gaming attendant, club or hotel gaming room staff, casino floor staff.
Course Information
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct. All hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
This training is mandatory for anyone working with gaming machines in NSW. It provides practical skills to promote responsible gambling, minimise harm, and comply with legal requirements.
Students are required to:
- Be 15 years of age or over at the time of course commencement
- Provide proof of identity, Photo ID
- Have completed Australian Year 10 or equivalent
All students are required to complete a brief Language, Literacy, Numeracy and Digital (LLND) self-assessment (and, if needed, an LLND Assessment Test) as part of the enrolment process. This helps ensure the course is a good fit and that you have the skills needed to successfully participate. Where appropriate, support options may be discussed based on your results.
To check your suitability against the expected levels of Foundation Skills needed to participate in the Training product successfully please access the information using the link below:
Learners need access to suitable technology to complete the course. This includes a laptop, desktop computer, or another device with a reliable internet connection and browsing capabilities and word processing programs like Word and spreadsheet applications such as Excel, as well as an installed PDF Reader.
Students will also need regular access to a laptop, desktop computer or device with an adequate camera to undertake video calls/recordings for assessments as required.
This qualification will be delivered through face-to-face workshops.
6 hour workshop
Key topics include but are not limited to:
- identify customers to whom service may be refused
- assist customers to gamble within the appropriate limits
- deal with problem gamblers
- assist gambling affected customers
Access the full list by downloading the information pack
This course has a standard enrolment fee of $155 per person.
Is this course right for me?
Student Testimonials
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