Online Training Inductions
Our online training modules, tailored for the hospitality and club industry, offer a flexible way for employees to upskill without disrupting operations. Designed to be short and engaging, they allow staff to learn anytime, anywhere, accommodating all shift schedules.
Featuring industry-relevant video content, our intuitive platform enhances practical learning while ensuring seamless navigation. To support ongoing compliance, we provide automatic annual renewal reminders for employees, HR managers, and supervisors, reinforcing a culture of continuous improvement, workplace excellence, and safety.
Anti-Money Laundering
Venues with 16 or more electronic gaming machine entitlements must maintain an AML/CTF Program and conduct an ML/TF Risk Assessment. As part of your obligations, you must train employees on AML/CTF Risk Awareness. Our fast, online training modules are a convenient way to meet this requirement, educating staff on the risks and signs of money laundering and terrorism financing. Annual refreshers are recommended to ensure ongoing compliance.
AML/CTF
Risk Awareness Training
Our AML/CTF Risk Awareness Training helps Frontline Staff identify and manage money laundering and terrorism financing risks. The course covers key regulations, AUSTRAC requirements, and reporting procedures, ensuring staff can recognise suspicious activities and understand their legal responsibilities.
Designed For: Frontline Gaming Staff
AML/CTF Compliance
Officer Training
AML/CTF Compliance Officer Training outlines the key roles and responsibilities of your Designated Compliance Officer. It focuses on their obligations to identify and report suspicious matters, ensuring effective compliance with your AML/CTF Program.
Designed For: AML/CTF Compliance Officers
AML/CTF Board and Senior Management Oversight Training
This training outlines the Board of Directors’ obligations regarding AML/CTF and their role in overseeing the AML/CTF Program. It covers their responsibilities and penalties for non-compliance for both the business and individuals.
Designed For: Board Members and Senior Management
Gaming
Our online gaming modules provide essential training for staff at all levels, covering responsible gambling practices, regulatory requirements, and risk management strategies. Designed to be flexible and accessible, these modules ensure your team stays informed on the latest industry standards, equipping them with the knowledge to promote a safe and compliant gaming environment.
RCG Induction Training for
Non-Gaming Staff
New non-gaming employees must complete RCG Induction Training within their first three months, as required by the ClubsNSW code of conduct. This course covers the causes and impacts of gambling problems, harm minimisation strategies, and how to identify signs of problem gambling.
Designed For: Non-Gaming Employees
RCG Oversight Training:
Boards and Senior Management
This training equips Boards with the knowledge to understand problem gambling, risks, and effective management to support the club’s goals. It covers gambling issues, responsible practices, and the Board’s role in overseeing a Responsible Gambling Program.
Designed For: Board Members and Senior Management
Customer Service, Hospitality and Leadership
Exceptional customer service is key to a successful venue. Our online training equips staff with the skills to enhance guest experiences, improve service standards, handle difficult situations, and create a welcoming environment that keeps customers coming back.
Customer Service Success
To stay ahead of your competition you must exceed your customer’s service expectations. This module aims to improve the skill sets of your front-of-house staff through online training. Online customer service training helps your business stay at the top of the game and shows a commitment to improving your customer relation skills.
Designed For: All Staff
Dealing with Aggressive Customers
This course emphasises the importance of negotiation, control, and safety. Students learn how to maintain the right body language, stay calm in a crisis, and examine different scenarios that may involve aggressive customers. This training equips your staff with the confidence to handle difficult customers professionally in any situation.
Designed For: All Staff
Food Handler
Food safety is one of the most crucial elements of a hospitality business. Food Handler Training covers the importance of food safety in keeping people safe as well as achieving and maintaining compliance with laws and regulations to avoid legal action and protect the reputation of the business.
Designed For: All staff involved in food preparation, handling, or service
Communication as a Shift Leader
Develop the communication skills essential for effective leadership. This module covers clear verbal and non-verbal communication, active listening techniques, and strategies for resolving workplace conflict with confidence and clarity.
Designed For: Shift leaders
Problem Solving and Adaptability as a Shift Leader
Build confidence in navigating challenges with practical problem-solving techniques. Learn to analyse issues, make informed decisions, and adapt quickly by leveraging resources and team strengths.
Designed For: Shift leaders
Demonstrating Leadership in Team Environments
Lead with integrity and influence. This module focuses on ethical leadership, leading by example, building strong teams, and setting clear goals that support personal growth and team success.
Designed For: All staff in positions of leadership
Leadership that Inspires and Motivates
Discover practical leadership strategies that drive team performance. Explore a variety of leadership styles, learn the art of effective delegation, and develop skills in delivering constructive feedback, offering meaningful recognition, and motivating your team.
Designed For: All staff in positions of leadership
Emotional Intelligence
Lead with integrity and influence. This module focuses on ethical leadership, leading by example, building strong teams, and setting clear goals that support personal growth and team success.
Designed For: All staff in positions of leadership
How to Pour the Perfect Beer
This beer pouring module provides a step-by-step visual guide to achieving the perfect pour. It covers glass use, cleaning procedures, and proper pouring techniques to maintain consistency and quality across your venue’s beverage service.
Designed For: Bar Staff
Beer Trouble Shooting
This module covers common beer quality issues, including flat beer, excessive foam, and off flavours. Staff will learn to identify the causes and apply effective solutions to ensure every pour meets the highest standards of taste and presentation.
Designed For: Bar Staff
Beer Cellar Maintenance
This module provides an overview of essential beer cellar maintenance, ensuring optimal beer quality and system performance. Staff will learn best practices for cleaning, upkeep, and troubleshooting to maintain a smooth-running cellar.
Designed For: Cellarmen, Cellarwomen and Bar Managers
WHS, Human Resources and Risk
Our WHS, HR and Risk online training modules help businesses maintain compliance with Australian workplace laws while fostering best practices in safety and employee management. Covering key topics, these modules equip staff with the knowledge and tools to create a safe, legally compliant, and well-managed work environment.
Work, Health and Safety Induction
This induction focuses on the simple skills required to keep staff safe on a daily basis. It explores how to identify, prevent and manage common hazards and how to increase workplace safety.
Designed For: All Staff
Emergency Evacuation
This module is designed to equip staff with the simple skills required in the event of an emergency evacuation. It focuses on how to ensure the safety of individuals as well as other colleagues, visitors and the wider community.
Designed For: All Staff
Robbery Response
Designed to help staff prevent physical and psychological injuries during a robbery, this course focuses on harm minimisation and self-preservation. Key learnings include essential response skills and how actions impact others’ safety.
Designed For: All Staff
Employee Onboarding
This module explains onboarding and how to do it effectively, ensuring new staff feel welcomed, supported, and prepared. It covers key steps, best practices for training, workplace integration, and setting clear expectations for a strong start.
Designed For: Anyone Working within the HR Function and Responsible for Onboarding New Staff
Managing Psychosocial Hazards
This online module helps employers meet their WHS obligations by identifying, assessing, and managing psychosocial risks. It covers common workplace hazards, legal responsibilities, and practical strategies to create a safer, healthier work environment.
Designed For: All Staff
Sexual Harassment and
Bullying in the Workplace
Equip your staff with the knowledge to identify, report, and address workplace bullying and sexual harassment. These issues are prevalent across many industries and can lead to serious health and psychological impacts. This online training provides essential tools to foster a safer, more respectful workplace.
Designed For: All Staff
Anti Corruption and Bribery
This course provides a detailed overview of Australian laws and requirements concerning bribery and corruption. It covers the responsibilities of directors, the penalties for non-compliance, and best practices for maintaining compliance, as well as the steps to take if bribery or corruption is suspected.
Designed For: Board Members and Senior Management
Cyber Hygiene
Our Cyber Hygiene module helps protect your venue from cyber threats by teaching staff essential security practices, including strong password security, identifying suspicious emails and links, and maintaining safety while working remotely. Ultimately it equips staff with the tools to respond effectively to cyber threats.
Designed For: All Staff