Advanced RCG
Course Overview
This course is provided by Liquor and Gaming designed to give senior staff of gambling venues the advanced knowledge, confidence and practical skills required to effectively interact with patrons, and the leadership skills required to competently guide and support other staff in creating a safe gambling environment in their venue.
Duration: 6 hour workshop
Delivery: Face to face or virtual
Cost: Standard enrolment fee of $280 per person
Upcoming Workshops
| Name | Date | Time | Location | Spaces | Cost | Enrol Myself | Group Booking |
| Advanced RCG | 10 November 2025 | 10:00 am – 04:30 pm | Barrington VIRTUAL TRAINING SESSIONS | 17 | $280.00 |
*Contact our team about pricing and what offers might be available.
Audience
Senior staff of gambling venues, such as gaming floor managers and supervisors, who are required to prevent and manage difficult situations involving patrons. It is also suitable for staff who hold RCG Standard course competency and are interested in improving their knowledge and skills in managing difficult situations.
Job Outcomes
Gaming Attendants, Duty Managers, Senior Management
Course Information
Senior staff of gambling venues, such as gaming floor managers and supervisors, who are required to prevent and manage difficult situations involving patrons. It is also suitable for staff who hold RCG Standard course competency and are interested in improving their knowledge and skills in managing difficult situations.
RCG Provide Responsible Gambling Services is a prerequisite for this course.
Students are asked to bring a laptop or tablet and charger for use during the training. If you do not have access to a suitable device, please speak with our team during the enrolment process to discuss alternative arrangements.
This qualification will be delivered through face-to-face and virtual workshops.
6 hour workshop
Key topics include but are not limited to:
- Identify, approach, and assist patrons who are showing signs of problematic gambling behaviour.
- Refer patrons who are experiencing problems with gambling to appropriate support services (including self-exclusion).
- Understand and effectively apply key conflict resolution strategies when dealing with patrons who are showing anger or aggression.
- Advise and support venue staff in non-specialist roles to identify and report warning signs of problematic gambling behaviour.
- Lead and support a culture of responsible gambling and proactive gambling harm minimisation in your venue.
Access the full list by downloading the information pack
Upon successful completion of the ARCG course you will receive an ARCG Completion Certificate.
This course has a standard enrolment fee of $280 per person.
Is this course right for me?
Student Testimonials
“The networking opportunity with Barringtons is unmeasurable. The trainers are all professional and the content was fantastic too!”
“Barringtons provide industry specific situations so you actually relate to what you are training in. This helps us really connect our training and development with what we are trying to do and achieve at the club.”
“Barringtons guest speakers and industry connections make such a huge difference for students!”
