Robbery Response and Dealing with Aggressive Customers
Course Overview
Effectively responding to both robbery scenarios and aggressive customers can greatly minimise physical and psychological harm, ensuring your staff’s well-being. Our comprehensive Robbery Response and Dealing with Aggressive Customers training is crucial for equipping your team with the confidence and resilience needed to handle these challenging situations.
Duration: 3-4 hour workshop
Delivery: Face to face
Cost: Standard enrolment fee of $185 per person
*Contact our team about pricing and what offers might be available.
Audience
Designed to protect your team from both the physical and psychological effects of armed robbery, our course is interactive, hands-on, and highly engaging. It covers essential strategies to ensure staff safety and survival. This course is beneficial for all staff.
Job Outcomes
This course equips participants with the skills and confidence needed to handle difficult patrons and dangerous situations. The course focuses on managing conflicts, maintaining control, and ensuring everyone’s safety.
Course Information
Designed to protect your team from both the physical and psychological effects of armed robbery, our course is interactive, hands-on, and highly engaging. It covers essential strategies to ensure staff safety and survival. This course is beneficial for all staff.
No entry requirements
Students are asked to bring a laptop or tablet and charger for use during the training. If you do not have access to a suitable device, please speak with our team during the enrolment process to discuss alternative arrangements.
This qualification will be delivered through face-to-face workshops.
3-4 hour workshop
Key topics include but are not limited to:
- insights into the mindset of robbers
- effective target hardening techniques
- importance of appropriate body language
- maintaining composure during a crisis
Access the full list by downloading the information pack
Students will receive a Certificate of Completion
This course has a standard enrolment fee of $185 per person.
Is this course right for me?
Student Testimonials
“The networking opportunity with Barringtons is unmeasurable. The trainers are all professional and the content was fantastic too!”
“Barringtons provide industry specific situations so you actually relate to what you are training in. This helps us really connect our training and development with what we are trying to do and achieve at the club.”
“Barringtons guest speakers and industry connections make such a huge difference for students!”
