Mental Health Awareness for Hospitality Supervisors
Course Overview
The aim of this course is to equip supervisors and team leaders with the skills to recognise, understand, and respond to mental health concerns in the workplace. This two hour program focuses on real challenges faced in hospitality, including customer aggression, gambling harm, critical incidents, and workplace trauma. Designed for leaders in registered clubs, it provides practical tools, strategies, and confidence to support staff, promote psychological safety, and foster a culture of empathy, resilience, and care.
Duration: 2 hour workshop
Delivery: Flexible
Cost: Request a quote
*Contact our team about pricing and what offers might be available.
Audience
Supervisors and team leaders play a crucial role in setting the tone for a safe and supportive workplace. In hospitality, high pressure environments and challenges such as customer aggression, gambling harm, and workplace trauma can have a significant impact on staff wellbeing and resilience.
A NSW Government review of workplace safety has reinforced that psychological health is just as important as physical health, with recent changes to the WHS Act requiring employers to address psychosocial risks and provide meaningful support to their teams.
This course is designed for supervisors and team leaders in registered clubs.
Job Outcomes
The aim of this course is to provide an insight into mental health awareness at work. The goal is to give you the information and tools you need to recognise, evaluate, and respond to signs of mental health in your workplace.
Course Information
Supervisors in hospitality often manage fast paced, high pressure environments where the wellbeing of staff can be directly influenced by how challenges are handled on the floor. Handling customer aggression, supporting team members after critical incidents, and fostering a positive workplace culture are all part of their role.
Hospitality workers are more likely than other industries to experience workplace stress, fatigue, and exposure to trauma, making early recognition and supportive leadership essential.
This course is designed for supervisors and team leaders in registered clubs.
No entry requirements
Students are asked to bring a laptop or tablet and charger for use during the training. If you do not have access to a suitable device, please speak with our team during the enrolment process to discuss alternative arrangements.
This qualifications mode of delivery is flexible.
2 hour workshop
Key topics include but are not limited to:
- Recognising signs of mental health distress
- Understanding how trauma responses may appear
- How to confidently check in with team members who are struggling
- Responding appropriately to mental health related critical incidents
- Promoting the use of support systems such as EAP
- Role model psychologically safe leadership practices
Access the full list by downloading the information pack
Students will receive a Certificate of Completion
Please request a quote for pricing.
Is this course right for me?
Student Testimonials
“The networking opportunity with Barringtons is unmeasurable. The trainers are all professional and the content was fantastic too!”
“Barringtons provide industry specific situations so you actually relate to what you are training in. This helps us really connect our training and development with what we are trying to do and achieve at the club.”
“Barringtons guest speakers and industry connections make such a huge difference for students!”
