CERTIFICATE II IN RETAIL SERVICES

SIR20216 CERTIFICATE II IN RETAIL SERVICES

The Certificate II in Retail was designed to address foundational retail skills for existing and future industry employees. Throughout the course participants will apply retail operational tasks and provide initial customer service.

This involves providing preliminary advice to customers and functioning under supervision, as part of a retail team, recognising the limitations of your job role and referring customers to more senior staff when appropriate.

The skills learned during this training are ideal for job roles such as:

• Providing product and service advice in a retail store
• Selling products and services in variety of retail settings
• Operating a checkout area
• Preparing and selling fast food items
• Store, rotate and replenish food stock
• Checking stock and replenishing retail shelves
• Organising and maintaining work areas and displays

The Certificate II in Retail is the ideal qualification for individuals who undertake work in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. This course takes approximately 12 months to complete.

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This course has a standard enrolment fee of $6,500 per person. Funding may be available for eligible Apprentices and Trainees who are Full Time Employees (and have been employed for less than 3 months) or Part Time Employees (working a minimum of 21 hours a week and have been employed for less than 12 months). Contact our team for more information.