HARM MINIMISATION & CUSTOMER ENGAGEMENT

Implementing effective harm minimisation and customer engagement strategies are vital aspects of any business, as doing so reduces liabilities and helps to deliver memorable service.

Be Trained’s training is customisable to your industry and gives your team an in-depth understanding of harm minimisation techniques and how to boost customer satisfaction.

Equip your team with the skills and knowledge to:

• Implement your Loyalty program and policies
• Provide a memorable service experience to all customers
• Ensure compliance in gaming while dealing with difficult customers
• Confidently and competently manage and implement self-exclusion programs
• Understand and implement techniques to reduce liabilities

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